The expanded offer depends on the Mack Partnership in the first industry with Allison Transmission, which has achieved exceptional results during the experimental phase
After successful completion of his experimental program, Mack Trucks announced the full commercial launch to monitor the integrated Allison transmission within Mack® Guarddog® Connect a Telematics solution, now available across all Mack Powertrains.
The expanded offer depends on the Mark Marish advertisement for its first partnership with Allison Transmistation, which achieved exceptional results during the experimental stage. The original integration provided directly to the Allison Diagnostic (DTC) and other parameters in the Guarddog Connect surveillance service around the clock throughout the week, which simplifies customer communications by providing a single contact point through MACK instead of multiple sources. Now, this approach, which has proven its usefulness, is available through the MACK’s full force. 100 % customer observations revealed the integrated approach, as the participants praised simplified communications and pre -emptive service capabilities.
“The results of the experimental program have exceeded our expectations,” said Jonathan Randal, Mack Trucks American North America. “Achieving customer satisfaction by 100 % verifies our commitment to making Mack is easy to handle. We are now ready to expand these interesting benefits to customers through the entire power generation.”
Protectable output results
The experimental program showed a great value for fleet operators who manage the formation of various vehicles. One of the experimental participants, one of the experimental participants, has reported significant operational improvements through the integrated monitoring system.
“Critical alerts such as high temperature or low oil pressure are delivered in actual time, while other non -critical alerts are appropriately delayed because the system wants to see whether the symbol will correct itself before sending an alert,” said David Kochinski, the deputy head of the fleet and maintenance at WASTE Pro USA. We use notifications based on severity and find invaluable information in our fleet maintenance activities. “
Eagle Rock Concrete, another experimental participation, stressed the clarity of the system: “Clarifying whether the error appears only as the” connection key “in the transmission control panel or if Holk is associated with the structure between the transmission and the truck gives us the insight that we need to make decisions faster,” said Wesley Massi, and Igel Rock.
Improvement capabilities for all customers
Full release offers improved monitoring possibilities that extend to the post -original experimental range. The extensive Connect Connect integration now provides:
- Global coverageAvailable in all MACK power generation materials, not limited to specific configurations
- Arrival retroactively: For existing customers who have compatible vehicles, can access the service immediately
- Improved diagnoses: Improving the interpretation of the code of error and directing the decision
- Simplified service coordinationIndividual contact point for all issues related to power generation
“This is not only related to new customers,” said McCulx, Mac, Director of Mac. “We are making these improved capabilities to the entire customer base with compatible vehicles, ensuring that no person is left behind as our offers are remotely.”
Treating challenges at the level of industry
The expansion addresses the critical industry needs specified through customer notes and market analysis. Main improvements include:
- Moving forward with the integration of the transmission Allison Smooth
- Determine opportunities to enhance supplier support relationships
- Development of comprehensive service protocols for mixed operations
- Create road maps to determine the priorities of suppliers integration on the basis of customer request
“We have learned from our experimental customers that the fleet operators need integrated solutions that work through their entire work,” said Volkswagen. “This expansion provides that need while maintaining the quality and reliability of Mack customers.”
Commitment to continuous innovation
Allison integration is part of the broader MACK strategy to enhance customer operation time through advanced technical transfers and pre -emptive service solutions. The company continues to explore the integration of additional suppliers and services improvement based on customer observations and industry requests.
“Our goal still focuses on increasing the time of customer operation and simplifying the fleet management,” said Randal. “This successful expansion proves that when we listen to our customers and provide integrated solutions, everyone benefits from everyone.”
The improved Guarddog Connect Service with the integration of the full transmission Allison is now available to all qualified customers with integrated operating time subscriptions without any additional fees.
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