Retail movements to apply tougher policies on product returns are the deterrence of global spending for consumers, according to the search from the Seller of the Yonder Blue Supply Series Programs.
This result was loudly and clear, as 84 % of the global respondents said they would stop shopping in their favorite retail stores if more strict return policies are implemented, according to the “2025 Global Consumer Retail Retraom Retrets”. The July poll poll more than 6000 consumers across Australia, New Zealand (AZ), France, Germany, the Middle East and the United Kingdom
“These results highlight the negative attitudes of consumers towards more compact return policies, as most consumers continue to make decisions on the shop of shopping based on these policies,” Tim Robinson, Senior Vice President of Trade and Return, Blu Yander said in a statement. “Through generations and regions, consumers agree that the restrictions of returns are unfair and uncomfortable, which confirms their expectations for an easy and trouble -free process.”
Through regions, consumers are likely to be deterred in the Middle East (75 %) of the purchase process due to the most hard -line returns restrictions, followed by France (70 %), Germany (65 %), UK (63 %), Anz (62 %) and the United States (59 %). This trend is more prominent between the millennial generation (74 %) and Gen Z (71 %), in line with 74 % and 76 % in 2024, respectively.
Drilling to three specific returns strategies:
First, half (50 %) of the global respondents note that imposing fees to return the purchase is the most annoying element in the most annoying returns policies, but consumers are still generally ready to pay the price.
Second, retailers were also retreating from the “Keep IT” revenues, which became very common during the Covid-19s. The poll showed a transition away from such policies – more than half (60 %) of the respondents had been told by sellers by the retail seller to maintain a product instead of undergoing the revenue process, a decrease from 72 % in 2024. At the global level, the respondents in the Middle East (73 %) (and the United States) are informed in the most expensive), and ANA), and A and A and A. (50 %). (47 %).
Third, more than a third of (36 %) of the respondents stated that they were a return refused by a retailer over the past year. Through the regions, the first three causes of retailers were that the request for revenue had fallen outside the return window (31 %), the product was not rejected (26 %), and prohibiting the history of consumer returns on additional returns (20 %).
Especially since these justifications for rejection do not coincide with the causes of consumers to return the products back: 31 % of the global respondents note that defective or damaged products are the main cause of the request for return, followed by size or suitability (27 %, a large decrease from 75 % in 2024).
