In a survey that included 616 trucks and logistics service providers (LSPS) in North America and Europe, 96 % of the respondents said they are using artificial intelligence (AI) for transport management. The survey was conducted in July 2025 by the Sofcartes Systems Group and Sapio Research program as part of the “annual ninth global transportation survey”.
Figure 1: Does your company benefit from artificial intelligence in any of these areas? (Select everything that applies)
The ninth annual standard survey of the annual Daxarts for the World Transport Administration, 2025
The poll found that the four four cases of use are data entry (41 %), improving the path/pregnancy (39 %), forecasting shipping (35 %), and identification of automatic load/capacity sources (35 %). (See the shape above.)
4 % of the respondents who did not use artificial intelligence in transport were more likely to consider the transport administration “essential evil” instead of a “competitive weapon” or “customer service distinction”, according to the survey results. The poll found that they are likely to expect any growth over the next two years.
Figure 2: What is the maturity of the adoption of your company’s transportation technology?
The ninth annual standard survey of the annual Daxarts for the World Transport Administration, 2025
Although the poll indicated that almost all the respondents were at least trying to act artificial intelligence, it found wide variation in the level of automation and digital maturity between the respondents. Forty -six percent of the respondents said that their transportation department was often an automatic mechanism with some manual processes, while 37 % said they had partial automation or minimum. (See the shape above.) Only 17 % said they were completely automated.
This digital gap is particularly clear among companies with leading financial performance in the industry (51 % of which says it has fully automatic operations) and those who have less than average financial performance (5 % of which say fully automatic operations).
Other main results of the poll include:
- Investment grows in transportation management systems, as 80 % of respondents plan to increase TMS spending. The respondents say their top priorities for TMS spending are performance, vision and fleet guidance.
- TMS users increase their focus on fraud and prevent theft. The respondents indicated that they consider “monitoring of the carrier” (i.e. insurance, safety and fraud) as one of the three best capabilities they want from TMS. The respondents in North America gave the priority to the capacity of 7 % higher than their European counterparts.
- The respondents expected strong growth in the future. The poll found that 72 % of the trucks and LSPS expect at least 5 % annual growth in the next two years.
