The partnership reduces processing time by offering automated claims management directly through the CLI FACTS platform
(CLI), a leading provider of freight management software for less-than-truckload (LTL) carriers, today announced a partnership with FreightClaims.com to deliver a streamlined claims process with the FACTS transportation management solution. The integration enables streamlined claims processing and improved recovery rates through automated document scanning, real-time tracking and claims entry directly within the existing FACTS workflow.
Claims management has become increasingly complex for shippers, with denial rates rising to more than 50% industry-wide. Incomplete or inaccurate documentation, filing deadlines, and manual processing errors are the main reasons. FACTS Claims Processing addresses these operational areas directly by allowing users to manage claims without switching between systems.
“Processing freight claims can be time-consuming and expensive, and in many cases result in missed claims deadlines, denied claims, and lost documents,” said Ben Wesen, President, Carrier Logistics. “With FreightClaims.com, our customers will be able to streamline and simplify the claims process by seamlessly utilizing the data in our FACTS software. Through this partnership, we are taking what we offer to a much higher level.”
This collaboration represents a major advance in how transportation management systems address industry-wide challenges. By integrating specialized claims processing capabilities directly into operational workflows, the partnership removes traditional barriers that have historically made claims management a time-consuming and error-prone process.
“Working with CLI has been a game-changer for FreightClaims.com,” said Michael Shimper, Founder and CEO of FreightClaims.com. “Their expertise in transportation management systems complements our claims processing solutions perfectly, allowing us to streamline operations and reduce disputes for our joint customers. Customers benefit from faster solutions, lower costs, and seamless integration between logistics and claims processing – ultimately resulting in increased efficiency and satisfaction across the board.”
Carrier Logistics FACTS™ is the premier freight and transportation management solution for asset-based LTL carriers and last-mile service providers. Designed specifically for this industry, FACTS combines powerful optimization tools, dispatch and routing engines, cross-docking management, and a full back-office suite – all in one integrated system. Now powered by artificial intelligence, FACTS helps carriers boost productivity, reduce costs and provide shippers with real-time visibility and differentiated service.
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